Origami Owl FAQ

ORIGAMI OWL FAQ’S

Origami Owl Lockets are the newest and most amazing gift giving idea that everyone is asking me about. Origami Owl lockets allow you to create something for every special person in your life. You can create your story or a story for someone else and every single locket you create can be different and special.

Before shopping here are the most common Origami Owl Locket product questions that I am asked.  I always want to make sure that my customers choose the best locket and charms for their special someone and to make sure that happens here are the answers to some questions that you might have.

Origami Owl Locket Product Questions

HOW MANY CHARMS FIT INTO EACH LOCKET?
Depending on the size of the charms selected:
• Medium lockets hold 4-7 charms
• Large lockets hold 8-12 charms

WHAT ARE THE SIZES OF THE LOCKETS?
• Medium lockets are about the size of a nickel.
• Large lockets are about the size of a quarter.

DO OUR NECKLACES CONTAIN NICKEL?
Origami Owl’s Living Lockets are stainless steel, which is one of the jewelry industry’s premier metals
because it is completely hypoallergenic. It does not contain nickel and therefore will not rust or tarnish.

WHAT ARE LIVING LOCKETS MADE OF?
Each piece in our signature jewelry collection has been designed exclusively for Origami Owl. Each
is hand-selected for its high quality and design.
•Our lockets are crafted using high-quality metals. The base is stainless steel, which is a metal
that is similar in appearance to silver, but is harder, hypoallergenic and will not tarnish – making it
an excellent choice for jewelry! Then they are beautifully plated with 14K Gold (antique finish) or
14K Rose Gold (polished finish). No competitor to our knowledge carries either Gold finish.
•The enamel in our charms is hand painted by highly skilled artisans. That’s pretty impressive
when you consider that each charm is less than 1/4” in diameter! Our charms will not rust or tarnish.
•Our unique line of dangles and hand-stamped plates are each crafted by hand here in the U.S.—
that is something we are very proud of!

WHAT IS OUR PRODUCT WARRANTY?

Within 30 Days
You can choose to exchange the item or receive a refund, less the cost of shipping, if you request
the refund within 30 days of shipment and the product is received at the Origami Owl Returns
Center within an additional 7 days. Items that have been worn are not eligible for returns. Items
not in their original packaging are subject to a 15% restocking fee. Items that are damaged within
transit, break prior to wearing; have a manufacturing defect or are missing from the shipment
which are reported by you to the Origami Owl Returns Center within 30 days of shipment are eligible
for exchange or refund if received in the Returns Center within 7 days of reporting.

Between 31-90 Days
You may make an exchange or receive a merchandise credit. Items that are damaged within transit
or break prior to wearing and reported within 90 days are eligible for exchange or product purchase credit.
Examples of manufacturer defect:
• Non-functional clasp
• Abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from
wear or time)
• Jump ring or chain link that is not closed properly
• Different from described length
• Epoxy (adhesive – glass or crystals are loose)

This warranty does not cover merchandise damaged through normal wear, accident or misuse
(wearing in water, etc). Upon receipt of your order, please check it carefully for accuracy.
Returns Center Address: Origami Owl, 2225 West Pecos Road, Suite 4, Chandler, AZ 85224